Shipping Policy
At Sensoluma, we are committed to providing customers throughout the United States with reliable and efficient shipping for our sensory toys and related products. Please review the information below before placing your order.
1. General Shipping Information
We currently ship to residential and commercial addresses within the 50 United States.
Shipping availability and delivery times may vary depending on your location and the size or weight of your order.
At this time, we do not ship to U.S. territories or international destinations unless otherwise stated during checkout.
2. Order Processing
Orders are normally processed within 1–3 business days, Monday through Friday, excluding weekends and federal holidays.
During periods of high demand, holidays, or promotional events, processing may take slightly longer. We will make reasonable efforts to inform you of any significant delay.
3. Shipping Costs
We offer free standard shipping on all eligible orders within the United States, with no minimum purchase requirement.
Any additional charges for expedited delivery or other optional shipping services will be clearly displayed at checkout before payment.
4. Estimated Delivery Times
Once your order has been processed, the estimated shipping times are:
Processing time: 1–3 business days
Transit time: 4–9 business days
Total estimated delivery time: 5–12 business days
Order cutoff time: 6:00 PM CET
Our fulfillment and customer service teams operate from Europe. Time-zone differences may therefore apply for customers in the United States. We aim to respond to customer inquiries within 24 hours.
Delivery times are estimates and may be affected by carrier delays, federal holidays, severe weather, natural disasters, or other circumstances outside our control.
Deliveries to Alaska, Hawaii, and remote locations may require additional time.
5. Shipping Restrictions
We do not currently ship to:
PO Boxes
APO, FPO, or DPO military addresses
U.S. territories
Locations where carrier services are unavailable or restricted
Certain products may also be subject to carrier or regulatory restrictions.
Sensory toys should always be selected according to the child’s age, developmental stage, and individual needs. Adult supervision may be required. Product packaging, warnings, and care instructions should be reviewed before use.
Sensoluma products are not intended to diagnose, treat, cure, or prevent autism or any other medical or developmental condition unless explicitly stated and appropriately supported.
6. Incorrect Addresses, Failed Deliveries, and Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package, it may be returned to the sender.
We will contact you when possible to arrange redelivery. Additional shipping costs may apply when the delivery failure resulted from incorrect customer-provided information or failure to receive the package.
7. Lost or Damaged Packages
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible at:
Please include your order number and, for damaged items, clear photographs of:
The outer packaging
The shipping label
The damaged product
Any visible damage inside the package
We will work with the carrier to investigate the issue and determine an appropriate resolution.
8. Shipping Policy Updates
We may update this Shipping Policy periodically to reflect operational changes, applicable requirements, or service improvements.
The most recent version will always be published on this page.
Last updated: August 1, 2026
9. Company Information
Sensoluma is a brand operated by PMA Pay BV, a company registered in the Netherlands.
Store name: Sensoluma
Company name: PMA Pay BV
Business registration number: 87762951
VAT registration number: NL864414304B01
Company address: Biezenveld 23, 7943 MB Meppel, Drenthe, Netherlands
Contact Us
Our customer service team is available to assist with questions about products, orders, shipping, returns, or other matters.
Contact form: Click here
Email: info@sensoluma.com
Phone:
We aim to respond to inquiries within 24 hours.
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM CET
Saturday–Sunday: 10:00 AM–2:00 PM CET