Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the product must be:

In the same condition in which it was received
Unused, clean and undamaged
Complete with all original parts, accessories, instructions and tags
Returned in its original packaging
Accompanied by the receipt or other proof of purchase

Products that show signs of use, wear, damage, contamination or missing components may not qualify for a refund.

To request a return, contact us at info@sensoluma.com and include your order number and reason for the return.

Please do not send a product back before contacting us. Returns submitted without prior authorization may not be accepted.

If your return is approved, we will provide the return address and instructions for sending the package.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product was delivered damaged, defective or incorrect.

Original shipping charges, when applicable, are non-refundable unless the return results from an error on our part.

We recommend using a trackable shipping service and retaining the shipping receipt until your return has been processed. We cannot guarantee receipt of packages sent without tracking.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

Arrives damaged
Is defective
Is missing parts
Is different from the product ordered

Please include your order number and clear photographs or videos showing the issue. We will review the information and work with you to provide an appropriate solution.

Sensory Toy Safety and Supervision

Sensoluma products are intended for recreational and sensory play according to the age guidance, instructions and warnings provided with each product.

Children should use products only under appropriate adult supervision. Always inspect toys before use and discontinue use if a product becomes damaged, develops loose components or presents a potential safety risk.

Products should not be described or used as substitutes for professional medical care, therapy, diagnosis or treatment.

Exceptions and Non-Returnable Items

For health, hygiene and safety reasons, the following products may not be returned after they have been opened or used:

Oral sensory products, chewable products or products designed to come into contact with the mouth
Products with a hygiene or safety seal after that seal has been removed
Personalized, customized or made-to-order products
Gift cards
Products marked Final Sale before purchase

These restrictions do not apply when an item is delivered damaged, defective or incorrect.

Sale-priced products may be returned unless they were clearly identified as Final Sale before purchase.

Exchanges

We do not process direct exchanges.

The quickest way to receive a different product, color or variation is to return the original item. Once the return is approved, you may place a separate order for the replacement product.

Refunds

We will notify you after your return has been received and inspected.

When the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank, credit-card provider or payment processor may require additional time to post the refund to your account.

Contact us at info@sensoluma.com if more than 15 business days have passed since we confirmed that your refund was approved.

Canceled Orders

We cannot guarantee that an order can be changed or canceled after processing has begun. Orders that have already shipped must be handled through the standard return procedure.