Payment Policy

At Sensoluma, we aim to provide a secure and transparent shopping experience for customers throughout the United States.

Sensoluma offers sensory toys and related products intended to support play, focus, relaxation, and sensory engagement. Unless expressly stated otherwise, our products are not medical devices and are not intended to diagnose, treat, cure, or prevent autism or any other medical or developmental condition.

Secure payments

Our website uses Secure Sockets Layer (SSL) encryption to help protect personal and payment information transmitted through our website.

You can check whether your connection is secure by looking for the padlock icon in your browser’s address bar and confirming that the website address begins with https://.

No online transmission or storage system can be guaranteed to be completely secure. However, we use reasonable administrative, technical, and organizational safeguards designed to protect customer information.

Accepted payment methods

We currently accept payments through:

PayPal

All prices displayed on our website are shown in United States dollars (USD), unless otherwise stated.

Applicable sales tax may be calculated and added during checkout based on the shipping destination and applicable federal, state, and local tax requirements. The complete order total will be displayed before you submit your purchase.

Payment processing

Payments are processed securely by PayPal. Sensoluma does not directly store or have access to your complete payment card number, PayPal password, or banking credentials.

When you place an order, we may receive limited information required to process and fulfill your purchase, including:

  • Customer and billing information
  • Shipping information
  • Order details
  • Payment status and transaction confirmation
  • Fraud-prevention or verification information

Payment is generally charged when the order is placed or authorized, depending on the payment method and PayPal’s processing procedures.

PayPal processes payments under its applicable United States User Agreement, privacy notice, and related policies.

Order verification

To help prevent fraud and unauthorized transactions, we may review or verify an order before processing it.

We may contact you to confirm billing, payment, or shipping information. Orders may be delayed or canceled when:

  • Payment authorization is unsuccessful
  • Information cannot be verified
  • Fraudulent or unauthorized activity is suspected
  • The order violates our policies or applicable law

Any canceled payment will be refunded or released according to the payment provider’s processing procedures.

Refunds, returns, and cancellations

For information about returns, refunds, exchanges, and order cancellations, please review our Refund and Return Policy.

Approved refunds are issued to the original payment method whenever possible. Processing times may vary depending on PayPal, your bank, or your card issuer.

Payment security and PCI DSS

We use established third-party payment providers and security measures designed to protect payment information.

PayPal and other payment-service providers are responsible for maintaining the security requirements applicable to their payment-processing environments. However, using a third-party payment provider does not automatically remove every security responsibility from the merchant. PCI DSS establishes security requirements for organizations that store, process, or transmit payment-card data.

Privacy and data protection

We respect customer privacy and process personal information in accordance with our Privacy Policy and applicable United States federal and state privacy laws.

Because privacy rights and requirements may differ by state, eligible customers may have rights relating to access, correction, deletion, or certain uses of their personal information.

We do not sell or rent personal information in exchange for money. Any sharing of information with service providers is limited to legitimate business purposes such as:

  • Processing payments
  • Fulfilling and delivering orders
  • Providing customer support
  • Preventing fraud
  • Operating and improving our website
  • Meeting legal and regulatory obligations

The Federal Trade Commission advises businesses to use reasonable data-security practices and to ensure that statements made in privacy policies accurately reflect their actual practices.

For further details about how we collect, use, retain, disclose, and protect information, please review our Privacy Policy.

Children’s privacy

Our products may be purchased for children, but our website and checkout services are intended for adults.

We do not knowingly collect personal information online directly from children under 13 without legally required parental consent. The Children’s Online Privacy Protection Act gives parents certain rights concerning online collection of personal information from children under 13.

A parent or legal guardian should place all orders for children.

Product-use and safety notice

Sensory needs and individual responses can vary. Product descriptions are provided for general informational purposes and should not be interpreted as medical advice.

Customers should:

  • Follow the product’s age recommendations and instructions
  • Review all warnings before use
  • Inspect products regularly for wear or damage
  • Provide responsible adult supervision when appropriate
  • Keep small parts away from children for whom they may present a choking hazard
  • Stop use if a product becomes damaged or causes discomfort

Consult a qualified healthcare professional or occupational therapist regarding individual medical, developmental, or therapeutic needs.

PayPal terms and conditions

When PayPal is selected at checkout, the transaction is also subject to PayPal’s applicable User Agreement, Privacy Statement, buyer-protection terms, and related policies.

By completing a purchase through PayPal, you acknowledge that PayPal may apply its own eligibility requirements, security reviews, payment-processing procedures, dispute rules, and account restrictions.

Company information

Sensoluma is a brand operated by PMA Pay BV, a company registered in the Netherlands.

Store name: Sensoluma
Company name: PMA Pay BV
Business registration number: 87762951
VAT registration number: NL864414304B01
Company address: Biezenveld 23, 7943 MB Meppel, Drenthe, Netherlands

Contact us

Our customer service team will be happy to assist with questions about products, orders, payments, shipping, returns, or other matters.

Contact form: Click here
Email: info@sensoluma.com
Telephone: 

We aim to respond to customer inquiries within 24 hours.

Customer-service hours

Monday–Friday: 9:00 a.m.–5:00 p.m.
Saturday–Sunday: 10:00 a.m.–2:00 p.m.