Contact
Have a question? Our customer support team is available seven days a week and is happy to assist you.
Whether you need help choosing a sensory toy, have a question about an order, or would like to request a return, we are here to help.
You can contact us through the form below or by email.
Company Information
Sensoluma is a brand operated by PMA Pay BV, a company registered in the Netherlands.
Store name: Sensoluma
Company name: PMA Pay BV
Business registration number: 87762951
VAT registration number: NL864414304B01
Company address: Biezenveld 23, 7943 MB Meppel, Drenthe, Netherlands
Customer Support
Our customer service team can assist with questions about products, age recommendations, orders, shipping, returns, and other concerns.
Email: info@sensoluma.com
We aim to respond to all inquiries within 24 hours.
Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–2:00 PM
Questions or Comments?
You can reach us through the contact form below. Answers to many common questions can also be found on our Frequently Asked Questions page.
For questions about an existing order, email us at info@sensoluma.com and include your order number so that we can assist you more quickly.
Sensoluma order numbers begin with:
#SENSOLUMA-
Important Product Information
Sensoluma offers sensory toys intended to support play, engagement, relaxation, and sensory exploration. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent autism or any other medical or developmental condition.
Product suitability may vary depending on a child’s age, individual needs, abilities, and sensory preferences. Please review the product information, age recommendations, warnings, and supervision requirements before use. Adult supervision is recommended where appropriate.